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NETSCOUT SYSTEMS, INC. revealed the findings of a commissioned Forrester Consulting Total Economic Impact™ study
April 2023 by Marc Jacob
NETSCOUT SYSTEMS, INC. revealed the findings of a commissioned Forrester Consulting Total Economic Impact™ study evaluating the cost savings and business benefits of deploying the NETSCOUT nGenius® Enterprise Performance Management solution to monitor real-time application performance and end-user experience.
Based on a financial assessment and interviews with decision-makers that had implemented the solution, the Forrester study found that over three years, the nGenius Enterprise Performance Management solution provided a composite organisation representative of interviewed customers:
An overall return on investment (ROI) of 234 percent over three years
Benefits of $6.94 million with a net present value of $4.86 million over three years
More than 80 percent reduction in person-hours per incident spent on incident management by IT operations teams
A 7.5 percent increase in revenue productivity for customer-facing agents
Payback period of less than six months
Following interviews with NETSCOUT customers, the Forrester study also found that NETSCOUT offered several additional benefits, such as reduced performance degradation incidents through proactive monitoring and stellar post-sales support.
