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Liverpool University Hospitals and Attensi Launch ‘Game-Changer’ Tech to Clamp Down on Fraud
April 2023 by Marc Jacob
Liverpool University Hospitals Foundation Trust (LUFHT) and MIAA, a public sector audit, assurance and advisory service provider, are using a cutting-edge training initiative to combat fraud and improve financial management across the NHS.
To prevent fraud and money mismanagement across the NHS, LUHFT and MIAA have partnered with Attensi, the leading game-based training specialist, to create off-the-shelf financial training for trusts across the country. Together, they are aiming to improve staff knowledge of best practices for a range of financial topics, including reporting and identifying fraud, audit readiness and budget management.
Fraud is estimated to cost the NHS around £1.2 billion a year, draining funds for life-saving patient care and dedicated medical professionals.
After LUFHT identified the need to enhance its financial training to support finance and non-finance staff across the trust, a group of six senior team members from the finance department was mobilised, to collaboratively create the content. With a key focus placed on audit readiness, budget management and fraud prevention, training modules – focused on income and expenditure, financial accounts preparation and receivables and payables – were rolled out to help close the knowledge gap across these areas.
The LUHFT finance team was recognised for their efforts during the COVID-19 pandemic and scooped three national awards at the Healthcare Financial Management Association Awards.
Following the introduction of hybrid working and a subsequent absence of face-to-face contact, the trust needed to replace traditional classroom training methods with a micro-learning solution that could fit seamlessly around staff schedules.
The app is designed with psychology and repetition at its core, and the innovative tech-driven approach to learning gives users a unique training experience. The enjoyable and stimulating game-style training improves retention rates by encouraging repeat attempts.
Jonathan Moffett, Global Sales Enablement Director and NHS Lead, said: “Being given the opportunity to partner with the NHS to create training that will help the organisation provide an even better service is a privilege.”
“We are excited to continue to make this training available to trusts across the country. Partnering together, we will strive to improve NHS staff’s awareness of financial best practices to not only improve resource management but also help healthcare professionals focus on what matters most – their patients.”
